Nest gen 2 doorbell update step stuck on setup

[BeesinIL]

When setting up my nest doorbell gen 2 wired I get it to completed then I get notified a update is necessary.  It just keeps thinking and trying then I get the message that their has been a problem try again. I have done this multiple times and then even did a factory reset and the same problem persists.  I have confirmed that I have the most updated app version.  

[EmersonB]

Hello BeesinIL,

Thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Doorbell? How far is it from your Wi-Fi router? 

To reset:

1. Locate the reset pin hole on the back of the doorbell.
   Tip: The reset pin on the Nest Doorbell 2nd gen (wired) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your doorbell will restore to its factory settings.
4. After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

Looking forward to your response.
 

Best, 

Emerson

[EmersonB]

Hi BeesinIL,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
    
Regards, 
Emerson

[EmersonB]

Hey BeesinIL,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks, 
Emerson