Nest Doorbell Battery not factory rebooting - Green light

[gantshog_hass]

Hi

7 days ago my Doorbell when offline and in the troubleshooting process I attempted to do a factory reboot; but first trying to remove it from my Google Home app. Now that the battery is charged via USB I am not able to add it back to the google app.

1. When performing a factory reboot (holding it down for 12 seconds) the light by the camera stays green, and the button light stays white. 
2. The doorbell makes a chime occasionally but I'm unsure of what prompts it (sometimes it's prompted by me pressing the button)
3. When attempting to add the device from the google home app both scanning the QR code and typing the code doesn't work
4. Changing the wifi network doesn't work, even trying to use a mobile hotspot with the same old SSID the doorbell doesn't connect

What can I do to retore the paired device on my account/google home app now as I suspect the original problem was that the battery died (even though I didn't get a low battery notification).

[EmersonB]

Hi gantshog_hass,

Thanks for reaching out here in the Community. I'm sorry to hear if you're having trouble re-adding your Nest Doorbell. To confirm, how far is your Nest Doorbell from your Wi-Fi router? It should have a blue light pulsing indicating that it’s ready to be setup
 

Give these steps a try:

1. Locate the reset pinhole on the back of your Nest Doorbell.
   Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Doorbell will restore to its factory settings.
4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

Looking forward to your response.

Regards,

Emerson

[gantshog_hass]

Hi Emerson

Thank you for the reply. As noted in my post:

1. I had already deleted the device from the home app before trying the factory reset

2. When I tried to do a factory reset, as per your suggestion and all the videos on YouTube, I do not get a yellow light after 12 seconds. I don't get a blue circle. All I get is a green light and white circle.

3. Even after 12 seconds of pressing the reset button and connecting the USB C charger I don't get a chime or change of lights, I get a green light and white circle.

Do you want me to send a video? If so can I just upload it to this post?

Do you have any other suggestions?

Regards

[Lance_L]

Hello gantshog_hass,

I’m sorry for the delay —  I wanted to follow up and see if you still needed help.

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

I appreciate the help, EmersonB.

Best,

Lance

[EmersonB]

Hey gantshog_hass,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks for answering, Lance.

Regards, 
Emerson

[gantshog_hass]

Hi Emerson

I have just completed the form.

Regards

[gantshog_hass]

Hi Lance

I have just completed the form.

Regards

[EmersonB]

Hi gantshog_hass,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
Best, 
Emerson