06-13-2023 03:53 PM
Hi
7 days ago my Doorbell when offline and in the troubleshooting process I attempted to do a factory reboot; but first trying to remove it from my Google Home app. Now that the battery is charged via USB I am not able to add it back to the google app.
What can I do to retore the paired device on my account/google home app now as I suspect the original problem was that the battery died (even though I didn't get a low battery notification).
06-20-2023 03:52 PM
Hi gantshog_hass,
Thanks for reaching out here in the Community. I'm sorry to hear if you're having trouble re-adding your Nest Doorbell. To confirm, how far is your Nest Doorbell from your Wi-Fi router? It should have a blue light pulsing indicating that it’s ready to be setup
Give these steps a try:
Looking forward to your response.
Regards,
Emerson
06-20-2023 04:11 PM
Hi Emerson
06-28-2023 08:23 PM - edited 06-28-2023 08:24 PM
Hello gantshog_hass,
I’m sorry for the delay — I wanted to follow up and see if you still needed help.
Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
I appreciate the help, EmersonB.
Best,
Lance
07-04-2023 10:29 AM
Hey gantshog_hass,
I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
Thanks for answering, Lance.
Regards,
Emerson
07-05-2023 01:54 PM
Hi Emerson
I have just completed the form.
Regards
07-05-2023 01:55 PM
Hi Lance
I have just completed the form.
Regards
07-05-2023 03:02 PM
Hi gantshog_hass,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
Best,
Emerson