My nest hello door bell will not ring in the house anymore. I have had it for five years. It is hardwired. I have to push the doorbell five or six times before it rings. The camera works fine. Just no door bell or random. Replaced door bell and transformer yesterday. Still the same. Looking for some help.
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Have you made sure that your chime connector is connected fully, and still working? Also, I would restart or factory reset your doorbell as well if you haven't just in case this may clear out this issue if it's related to the doorbell itself. Please let me know how it goes.
Brad- I tried the restart, no luck. I also tried the factory reset but that actually wouldn't 'work. I pushed the reset button on the back while holding the big doorbell button for 10 seconds. The reset never happened. The only way I've gotten it to briefly work is by playing with the electronic chime time (even though I have a mechanical chime). By playing with the duration I got it to ring once but not again. THEN my camera went completely offline after playing with the electronic chime. It "feels" like the chime connector is bad. Is there a way to test it? Thanks.
It seems that 10 seconds is definitely not long though, I believe it may state that timeframe in the article I shared, but 30 seconds is best to factory reset the device. Please let me know how the reset goes.
Brad- the posted instructions indicate 10 seconds which is why I used that amount of time. Restart or factory reset Nest camera or doorbell - Google Nest Help. I tried the procedure and held both buttons for 30 seconds and it made no difference. The behavior described in the factory reset instructions does not occur for me when holding the two buttons so not sure where to go from here. Thanks.
Thank you for clarifying. I think it may be best for you to reach out to support for further assistance, as they will be a better option for you. Please fill out this form, and a higher tier of support will reach out to you for next steps. Once the form is filled out, support will reach out to you, and please let me know once it is filled out.
@bigkess we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
I appreciate the help, Brad.
Thanks for getting back to us. I've checked your case and saw that our support team sent you an email dated January 28th. They are asking you for the information needed to help you with your concern. In case you can't see it in your inbox, you might want to check your spam, junk or trash folder. Let us know if you have more questions.