Nest hello video is pink

[Shaun_c]

Hello I have had issues for a month now with my nest hello door bell.

it is displaying pink / purple hue colour in 1 corner I checked the front of the lens and everything looks fine.  I have tried a hard reset and reinstall and have the same issue also covering the lens with my hands still shows the same issue.

At night it’s a bright light even with night vision off and in the day time it’s a pink colour.  I have read this is a malfunction with the hardware itself being faulty in under 2 years. 

I am looking for a replacement however I’m not able to find any support method or form online to submit when I click the right support option it just takes me back to the same page does anyone know how to submit for an RMA for nest products ?

[Brad]

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Shaun_c]

Yes the image was still pink I have a bigger problem as well would you be able to contact me via email or phone 

[Brad]

@Shaun_c

I am afraid I do not have any way to reach you. Please fill out this form and Support will reach out to you for further assistance. 

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.