I have two outdoor Nest iQ cameras and one has gone offline. There is power we’re it is plugged in. I checked the cables and both have started to deteriorate. I’ve tried to find replacements but they are nowhere to be found. Does anyone know where I can find some? Do they come shorter than the default cables? The default cables are way too long for some of my cameras. Thank you in advance for help you can offer.
I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps.
As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement.
Don't worry the camera will probably follow soon and stop working as Nest products are horrible. I hope for your sake they don't but I just had 2 of my 5 cameras just stopped powering up, and was told oh sorry but they promised to learn from this. But if you look at all the threads, that's all they do. For anyone looking to buy a camera, don't buy Nest their products suck.
Please share your feedback on the app, it will go to our engineers and developers. This is a community forum, so those developers do not look at this information here. It is best to send it in.
I have already gone through all that, I just want to inform others as how horrible your product is and how ridiculous your customer service process is. 14 emails I had to submitt and then told sorry you have 2 $400 paperweights, but I was assured they would learn from this. Just what everyone wants to hear, that my $800plus is going to them learning.
We can't reasonably assist you with this here in the forum, as only support would have the option to assist you with this inquiry. I can understand that your experience hasn't been the best thus far, and I just want to make sure that if you have any grievances, that they are being sent into the correct support avenues. You're welcome to share your experience as this is a community forum, but please understand that we still have community guidelines that must be enforced, and if feedback comes in too frequently, it can be marked as spam in the system automatically, and we don't want that for you. I invite you to please share any feedback you have with the app moving forward unless you have a question or concern with the generally community.