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Nest indoor camera will not connect.

Hazulia
Community Member

I have had 3 Nest indoor cameras for about 2+ years. All `worked for a few months. One stopped working long ago. I uninstalled it about 2 weeks ago and rescanned. It worked for a few hours then quit. I have tried everything I can think of. Everything else works fine. So its not my internet or router. 

5 REPLIES 5

sterlinghawk
Community Member

Good Afternoon, are these hardwired or are you using wireless and if you are using wireless, what wireless protocol are you using?  And what kind of router.  I am asking for a reason.  Thank you 🙂

1.  Wireless would be 2.4 GHz or 5 GHz

2.  Router - Netgear or ????

 

Tracie

Jeff
Community Specialist
Community Specialist

Hi, Hazulia.
I just wanted to jump in real fast to see if you saw sterlinghawk's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Hazulia
Community Member

I did not get a reply from sterling hawk but tried everything I read. Can not connect. 

 

Thanks, Heidi

Jeff
Community Specialist
Community Specialist

Thanks for the update, Hazulia.

Could you let me know what type of router you're using for your wireless network? Is it a Google or Nest WiFi setup, or something else?

Thanks.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.