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Nest indoor camera

nestcamerassuck
Community Member

Nest indoor cameras are a joke! Why don't they have backup QR codes or key codes linked to your serial no on file??? My camera has been used as a baby camera just sitting on my wall. The camera is only 2 years old. The QR code and key code on the back scratched off very easily and was unusable.  I went to re-set up the camera for baby no. two and could not connect to the device as I had no QR code or key code. Then when connecting to three different computers it wouldn't install. I spent hours online with support multiple different times. NOTHING WORKED. Then they tell me I have to just throw out the device. What a waste and large environmental impact. Don't waste your money or take a screenshot of the codes for future reference. 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@nestcamerassuck 

Good point!

We got in the habit of writing down and saving the 6-character Setup Code for each of our cameras and doorbells in case we needed to reinstall.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry about what happened. We’re always looking for ways to improve. Be assured that we're taking note of your feedback.

 

I appreciate the input, @MplsCustomer.

 

Regards,

Jenelyn