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Nest keeps returning to login screen

Marc08
Community Member

I use the Nest App almost every day.  Occasionally (about 1x / month) when I open the Nest app, it asks me to login again.  When I complete the steps below Nest simply displays the first screen again asking me to login.  over and over and over again. Then magically one or two days later it accepts the login.

* Welcome home.  Sign in with Google

"Nest" Wants to Use "google.com" to Sign In

* Continue

Nest wants to access your Google Account *********@gmail.com  Make sure you trust Nest

* Allow

* back to the login screen  repeat repeat repeat ...

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello Marc08,

Thanks for reaching out here in the Community. We appreciate you sharing here the steps you've done. We recommend you to reinstall your Nest app to make sure you have the latest software version. Looking forward to your update.
  
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Marc08,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi Marc08,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson