Nest magnetic mount

[GusLong]

Hello. I lost the magnetic mount to my nest camera. How can I get a replacement?

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[GusLong]

I have still not received a reply. Please advise. 

[Brad]

Hi there,

Which Camera do you have?

Best Regards,

Brad.

[hars113]

Hi Brad,

I am still waiting on the same issue I raised last week. Google/Nest has not reviewed my request and gotten back to me yet.