Nest outdoor cam doesn’t power on

[Clume16]

I have been trying since November last year to contact Google nest support about a camera I have bought from a retailer in Australia and then had 1 warranty claim when I was given an address label to send it to Hong Kong and then got a replacement camera in the mail a week later and now because the replacement camera has a different serial number google nest support doesn’t want to know about fixing this camera.

I’ve tied calling soooooooooooo many numbers and many different chat sessions AND even sent an email to Google CEO Sundar pichai and still nothing is done!

The piss poor level of customer service if F*cking infurating!

[noradavis123]

If all connected devices in your home go offline, there might be an issue with the router or network. Restart your router and modem to reset your internet  cps test  connection. You should also restart any Wi-Fi range extenders or repeaters that you have. If your camera is running on battery power, check whether the battery charge is low, and charge it if needed. · If your camera is plugged into a power source, ...

[Clume16]

It’s cable powered, yes all devices have been restarted many times.

thank you for your suggestion though

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[aatienza]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[Clume16]

Nope, Google have done sweet FA , as normal

[aatienza]

Hey Clume16,

Sorry for the inconvenience. If you're still getting the same issue, try checking out this link for additional assistance. Let me know how it goes.

Thanks,

Archie

[aatienza]

Hey Clume16,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[Clume16]

Still nothing….

[aatienza]

Hey Clume16,

Understood.  Do you have a case ID from your interaction with our support team so we can dig deeper into it?

Thanks,

Archie

[Clume16]

5-4636000032278