Wired Camera shuts off randomly. Second one to do this

[penguins4lisa]

Camera shuts off randomly. We had purchased two of these and already exchanged the one for a replacement. It is still under warranty. How do I get assistance? Category options are worthless.

[EmptyNester]

Hi Penguis4lisa,   Your best bet is to open an official support ticket with Google.  This is just a user forum and the google people don't spend much time here.  Here is the link:

https://support.google.com/googlenest/gethelp

[aatienza]

Hey penguins4lisa,

Appreciate the help, EmptyNester. Do you have a case ID from your interaction with our support team so we can dig deeper into it?

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve