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Nest outdoor camera cable does not seem to be weatherproof

impala
Community Member

‎03-04-2024 09:40 AM

My nest outdoor camera cable on 2 out of 4 cameras we have are complete disintegrated. The devices dont power up now.

I tried to reach out to support. But the support agent asks me if I am able to restart the device or connect it to wifi even after me repeating that the cable is damaged and the device doesnt power on.

I understand the device is out of warranty but I am really disappointed with the build quality compared to the other outdoor cameras. Is there a way I can order (purchase) replacement cables? 

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EdmondB
Community Specialist
Community Specialist

‎03-11-2024 06:48 PM

Hi Impala, 

I understand that you're experiencing an issue with your Nest Camera, and I apologize for any inconvenience this may have caused. To assist you better, could you please provide us with the Case ID assigned to your issue when you contacted our support team?

I look forward to your response. 

Best,
Edmond

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