Nest outdoor camera says offline buy other cameras working.

[Kirst_518]

I have 3 cameras and 1 doorbell camera. One of the cameras is saying offline. Normally when this happens I switch them all off and then back on and it resolves the issue. It's been off the whole day and have tryed switching off from mains and turned router off and back on. Still not working. Not sure what to do next? Any ideas? Thanks 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[EmersonB]

Hello folks,

@Kirst_518 were you able to restart your Nest camera? I'd be glad to hear from you — I'd like to make sure everything is working.

I appreciate the help, Brad.

Thanks,
Emerson

[Kirst_518]

Hi no sadly not. Plugged it in and it's completely dead. Its about 2 months out of warranty so there is nothing that could be done when I spoke to customer services. Not happy! Thanks

[janthadeus]

Hey Kirst_518,

Oh no! We’re sorry to hear that. We'd like to check other options for you — could you fill out this form and let me know once you're done?

Looking forward to your response.

Best

JT

[Kirst_518]

Hi I've done the form. Thanks

[EmersonB]

Hello Kirst_518,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

I appreciate the help, JT.

Regards,
Emerson