Nest outdoor refusing to set up

[ralleyquattro]

Used to work for a bit but one day said the battery is discharged. 
Blue light is on and pulses. 
When cable is disconnected unit shuts down. 
Will no longer connect even after factory reset. 
Restarted modems and routers.  
Tried to connect via Google Home and Nest apps. No luck. 
Is this unit now junk???  Too bad because it looks like it still works I.e. the blue light pulses and it goes through the  factory reset as described I.e. yellow light, turns off and turns on again.  

[EduardoN]

Hi @ralleyquattro,

Thanks for reaching out to this community! It sounds like your Nest device has likely suffered a battery failure, as evidenced by the "discharged" message and its inability to run without being plugged in. The pulsing blue light indicates that your Nest device is ready for pairing, yet it continues to fail to connect even after a factory reset and network restarts. I'm here to help you.

After trying to pair your Nest camera to the Google Home app and Nest app, I would like to ask you some questions to provide you with the correct steps for this situation.

• What is the specific model of your Nest device?
• Did the camera work when it was first installed? If yes, how long has it been since installation?
• Are you using the USB cable and adapter that shipped with the camera?
• Is the end of the cable with the rubber ring plugged in to the camera?
• Is the cable fully and securely plugged in to both the camera and the adapter?
  
• Did you see any error code when you tried to set up your Nest device?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[ralleyquattro]

Hello,

G3AL9 IP54

Yes, it has worked for about a year and a half

Yes, original cable and always plugged in

Yes

Yes, both ends securely plugged in

No error codes during initial set up

Camera was indoors for almost a year before being moved outside, USB adapter remained indoors. 

[EduardoN]

Hi  @ralleyquattro ,

Thank you very much for indicating/providing all this information, it's very important to know! Before starting with troubleshooting, I would like to ask you a few questions for some additional details.

• How far have you gotten in pairing your device?
• How far is the device from the router?
• Can you connect to the internet with other devices?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[ralleyquattro]

Did not get far. Google Home or Nest do not see the device. 

I brought the device indoors and it was as close to both the phone and router as you can get.  All other apps were turned off on the phone.  Only an ipad and phone were connected to the router. 

Yes, no issues for other devices to connect to the internet. I did reset the router and modem just in case. No help. 

No other devices near the router/phone. 

The other nest camera is working perfectly. 

[EduardoN]

Hi @ralleyquattro,

Thank you very much for this information that you have shared with me! Based on what you've been experiencing, you mentioned that the battery was discharged one day. For that reason, I would like to recommend that you charge your Nest Cam for 24 hours. Then, when you see the message that it is fully charged, you can try adding it again to your account using the Google Home app.

I'd like you to please inform me of the results of this process.

Best regards,

Eduardo

[ralleyquattro]

It refuses to charge.  It has been plugged in for few days, but the moment you remove the cable it turns off and is dead.  
sad part is that it has always been plugged in and it should just function even if the battery does not take charge. 
there goes few hundred down the toilet.  

[EduardoN]

Hi @ralleyquattro,

I appreciate all the troubleshooting you have done with your Nest Cam. However, I have confirmed that the problem is the device's battery.

The team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Feel free to keep me posted.

Regards,

Eduardo