Nest outdoor wired camera

[travelbrad]

I have a wired outdoor nest camera that suddenly stopped connecting to my wifi. I have tried to delete it from my devices and re-entering it. I continue to get the same message that says "Something went wrong" camera couldn't connect to wifi. Make sure your wi-fi network is connected to the internet.....etc. This was the same message before I deleted the device.

I have another camera that is operating fine. This one has a flashing blue light that indicates it's ready to connect. Can't get it to connect for my life. I am entering the correct password, etc. 

I have tried to unplug it for several minutes to no success

Any advice?

[EmersonB]

Hello travelbrad,

That certainly hasn’t been easy for you. I have a quick question before diving in deeper. How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Were there any recent changes in your home Wifi?

Give these steps a try:

• Restart your Wifi router and your phone.
• Reset your Nest camera to the factory default then add it again.
• Just to isolate the issue, try using your mobile hotspot and connect it.

Keep me posted.

Best,
Emerson

[EmersonB]

Hi travelbrad,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Regards,
Emerson

[EmersonB]

Hey travelbrad,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[travelbrad]

I have tried all of that. Nothing worked. The camera has been in the same spot on the same network for about 2 years. Never had a problem. Now it won't connect at all. Same results every time.

[janthadeus]

Hi there,
 

Thanks for trying the troubleshooting steps shared by Emerson. We appreciate your efforts here. Could you try to factory reset your camera then let me know how it goes?
 

Best,

JT

[EmersonB]

Hi travelbrad,

I'm dropping by to ensure that everything is all good. How's it going with your Nest camera? If you have other questions and concerns, feel free to let me know.

I appreciate the help, JT.

Thanks,
Emerson

[EmersonB]

Hello travelbrad,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Emerson