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Nest’s home/away reminder for alarm never works on either the Nest app or the Google home app

Bielzebub
Community Member

Context: I have 2 iPhone 13 Pro Max's and 1 iPhone 12 in my household. I have 1gb Fiber internet running to my house that can stream even the longest 4k movie over a wifi enabled Roku. I have the $350 Nest IQ Outdoor cam, the $200 Nest Hello doorbell cam, and the $400 Nest secure pack, all of them are hardwired to power. I have 2 home hubs and 3 home minis. I also pay for the nest aware subscription as well as brinks home monitoring subscription.

When I first purchased the nest doorbell I would get notifications quickly. When I first purchased the nest IQ outdoor cam I would get notifications quickly. When I first purchased the nest secure pack, I would get notifications quickly. I would get the reminder almost in the exact same spot every time I would leave my house to arm the alarm if I forgot. It would also remind me in almost the exact same spot every time when I would arrive at my house to disarm the alarm. Then google stepped in and changed everything.

Once google started changing the apps, I have not received notifications in any sort of timely manner, usually anywhere from 10 to 15 minutes after something has occurred to cause a notification if I even get one at all. This is on both the hello doorbell and the IQ outdoor cam. The doorbell will ring in my house to all of my google devices, most of the time its almost 1 minute after someone has pressed the button. I haven't had any sort of consistency on receiving reminders to arm / disarm my alarm. It works great for a few days then won't work for a month, no matter what settings I change. Oddly, I spoke about changing the alarm system because I was tired of not getting notifications even when I am in my house connected to the same network all of my nest products are on and for about 3 or 4 days I received all notifications quickly to include the reminder to arm / disarm my alarm. I have to wonder if google wasn't listening in on my home hub. Then just like that it stopped working again. Many times someone will ring my doorbell and I am left talking to the plants in front of the house because by the time I got the notification the person got tired of waiting and left. After I reviewed the footage it had been about 6 minutes from the doorbell ring to the time I actually got the notification.

I have tried everything from deleting all google apps from my phone and using only the nest app to deleting the nest app and only using the google apps. I still get no notifications on my phone, no reminders, nothing. I am very frustrated because I do pay for additional features but google can't even get the free features to work correctly. 

I originally installed the google home app on my phone only to set up my home hub. The app asked me to set up home / away routines. Part of those routines is that it would arm / disarm my alarm based off my phone location. That has yet to work either. I understand why it doesn’t work, and I am OK with that.

I purchased the nest products because they were (in my opinion) the best on the market. Since google's acquisition and takeover of their products, they have turned to garbage. Nothing works and it's extremely frustrating to think that I spent over $1000 (including my annual subscription of $60 a year for nest and $20 a month for brinks) for paper weights. 

Please fix this or provide something better than a link to promote your crappy home app.

All I want Your app to do is to remind me when I leave the house to set my alarm and remind me when I get home to disarm it before I go in. That doesn’t seem too hard to ask does it?

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey folks,

 

Thank you so much for bringing this up to my attention! I like that idea, and I see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

 

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

Thanks! Hopefully this will help out! 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS