Nest video server having issues / cameras appearing offline?

[robertkangas]

Hi all, I’ve been having an issue with viewing my Nest cameras these past few days. In both the Nest app and Google Home app (iOS on both my iPhone and iPad), multiple cameras will just appear offline most of the time. When I review the video history, there cameras are still uploading video, but the availability of the footage is just laggy (sometimes 15-60 minutes behind).

I thought I read that Google’s finally trying to migrate Nest app users to the Google Home app (3/4 of my cameras worked with the Nest app)… does anyone know if there’s some weird issue with the migration?

I have two of the older flatter black Nest Cameras, a Nest IQ, and a newer style wired Nest camera. It feels like the cameras that appear offline most often are the newer Nest camera and one of the older black Nest cameras.

I have two Ubiquiti wireless access points, little to no interference from other routers, and a 1gb fiber optic internet connection. This feels like a problem with the Google / Nest infrastructure, but I don’t see anything in their status page that indicates a wider problem. These “offline” cameras will occasionally appear online and I can review their video history, just with a lag. Any thoughts? Thanks!

[Darrsil]

They have a new web-based platform to view their cameras at home.google.com.

Also I'm not sure what "going woke" has to do with this problem. 

There are legitimate issues here, let's make sure our facts are correct and relevant before we start yelling at Google. 

[MplsCustomer]

@gherth 

We have been frustrated with having to use 2 apps ever since we bought a battery camera in Sept. 2021, and the fact that the battery camera cannot be accessed on the home.nest.com website. However, Google Nest DOES have the beta/preview home.google.com website (which currently only has livestreaming), and says they "will continue to make updates to bring more camera and automation features to the web" (https://www.googlenestcommunity.com/t5/Blog/Top-Google-Home-app-questions-for-Nest-app-and-Nest-came...).

[Lance_L]

Hello everyone,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Emerson.

Best,

Lance

[EmersonB]

Hey folks

We wanted to follow up and see if you are still in need of assistance. Let us know if you have ore questions in mind.

I appreciate your response, Lance.
  
Regards,
Emerson

[albatronas]

Hello. The issue still exist. So I just give up. Very bad products. Since no one can help I don't want something more. You can close the thread

[Lance_L]

Hi everyone,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

We're sad to see you go, @albatronas. We hope we can make it up to you in the future. Send us a message if you change your mind.

Thanks for chiming in, Emerson.

Best,

Lance

[Lance_L]

Hello folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Lance