Hi MandoMike2025,
Thanks for reaching out to our community.
I’m sorry to hear that your front door Nest wired doorbell 2nd gen is not showing video alerts and recording clips. Thank you for letting us know that you can see the front door camera view in the app and it is working. No worries; it is my pleasure to assist you with this inconvenience.
Before I start further troubleshooting, let me ask you a few questions:
- Did you receive any notifications in the past?
- How far from the router is the front door camera?
- Have there been any recent changes to your environment, such as a change in Wi-Fi network or recent outages?
- Could you please check if there are wireless interference like walls and floors, nearby Wi-Fi networks, other electronics, cordless phones, baby monitors, microwaves, Bluetooth devices, and wireless video equipment?
- Do you use email or push notifications?
- Are there other family members who can access the camera?
- Do they receive any notifications?
- Has the camera been moved recently?
- Are there any activity zones set up for the camera?
- Could you please ensure that the front door camera is connected to the same WiFi network as your mobile device?
- Could you please double-check that the front door camera is linked to the same Google account that you use with the Google Home app?
- Are you using the Nest app or Google Home app to set up your front door camera?
Thanks for your kind attention; I will be looking forward to your answer.
Best regards,
Virna
