Nest wired doorbell no video when rung

[alleecmo]

Our Nest Hello (wired) has recently (last couple of months?) begun wigging out when it is rung. We cannot see nor talk to the person at our door. This ONLY happens when someone rings it. It is fully functional, both video and talking, otherwise.  As it is a *doorbell* that's kind of its purpose, for folks to ring it. I have seen other - CLOSED but unresolved - posts on here going back to April of **2021**... nearly TWO. YEARS. 

'Brad' likes closed tickets it seems, as they all get closed yet nothing is *fixed*. One post mentioned a possible connection to users with Samsung Galaxy devices, which we have (S9+), but no suggestions or solutions. We've had our doorbell since mid-2020 and our S9+'s for even longer. A *functioning* video doorbell helps us stay safe; kinda why we bought it.

Is this issue being worked on? It has been 21 months... Answers far outweigh "closed" tickets.

[MplsCustomer]

@alleecmo 

If your Google Nest Hello Doorbell is going offline for about a minute when the doorbell button is pressed, you may have the same problem hundreds of other Google Nest customers have had. Unbeknownst to most customers, the Nest Hello has a small internal battery that is used only when the doorbell button is pressed; after a year or two this internal battery fails.  (Apparently, something  similar happens to Ring doorbells.)

This has happened to all 3 of our Nest Hellos, ages 2-1/2 years and 13 months.  We have iPhones.

Google Nest says they "cannot" replace the doorbell if it fails for this reason after the 1-year warranty has expired. A work-around is to turn off the "Indoor chime" option, in which case the doorbell no longer goes offline. If you have a Nest Hub or Nest Mini, you can turn on the "Visitor announcements" option to get visitor announcements on your Nest speakers.  That's what we've done with all 3 of our Nest Hellos.

If you are willing to pry apart your Nest Hello, you can try replacing the internal battery: https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

This Google Nest Community thread on this issue has 995 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure that you’ve seen MplsCustomer’s response. Let me know if there’s anything else.

I appreciate the help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hi everyone,

@alleecmo I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, JT and MplsCustomer.
       
Best, 
Emerson

[EmersonB]

Hey alleecmo,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson