Nest wired doorbell phantom rings

[rxs0569]

Hi. Our electrician installed nest hello wired. We had existing wired and a transformer.  We also have an indoor chime. 
we can’t stop phantom rings.  I have tired everything.  Turned night vision off.  Et etc 

I don’t have a nest chime connector installed.  Does anyone know how I can stop the phantom ringing.  

At this point I have the camera off. And it’s literally a shiny piece of hardware. 

[MplsCustomer]

@rxs0569 

I believe you will get phantom doorbell rings if you wire a Google Nest Hello Doorbell to your indoor chime without the chime connector. The chime connector is designed to provide power to the doorbell and its camera without tripping your chime.

This Google Nest page says "The Nest Doorbell (wired) must be installed with the chime connector included in the box."

https://support.google.com/googlenest/answer/9247132?hl=en

[SteveT1]

Hi there,

Jumping in to check if you saw my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

Sorry to hear about that. Appreciate the help @MplsCustomer.

A few questions — what type of chime are you using? How much voltage do you get from your transformer? Are you using the provided chime connector?

Keep us posted. In the meantime, you can check this article to Check Nest doorbell compatibility to check if your setup meets the requirements.

Regards,

Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad