Nest wired outdoor camera

[Alvaro2518]

I’m installing my nest camera outdoor wired and I’m getting the messages that my camera is connected to a previous account which is me can you help me please

[MplsCustomer]

@Alvaro2518 

One reason for getting that message is if you previously had your Google Nest Outdoor Camera installed in a Google Nest "home" and are now trying to install it in a different Google Nest "home" without having removed it from the old "home" in the Google Nest app.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

https://support.google.com/googlenest/answer/9249728?hl=en

[janthadeus]

Hi all,

Thanks for following up. Have you tried the instructions shared by MplsCustomer. If so, how did it go?

Thanks,

JT

[janthadeus]

Hi there,

Checking in to see if you have further concerns about your Nest Outdoor camera? Feel free to update this thread, and we're happy to assist you further.

I appreciate the help,  MplsCustomer, Jeran and Jake.

Regards,

JT 

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Jeran]

Hey there Alvaro2518,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

[Jake]

Hey Alvaro2518,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Alvaro2518]

Hi, I’m still having problems I can’t connect my camera, it says that it’s connected to a previous account which it was me