NestCam (Battery) Not Connecting

[Usafsp12]

I purchased a two pack of NestCam (Battery) cameras. The first camera hooked up like a charm. The second I cannot get to connect no matter how many times I’ve tried. What gives?

[MplsCustomer]

@Usafsp12 

This is a known issue that Google Nest has yet to correct.

Here are several on the problem, with various customer-suggested solutions, with varying results. It hasn't happened to us, so I can't recommend any of the solutions.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Best-battery-cam-can-t-connect-to-assis...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.