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NestCam and Home App please tell me I’m missing something and this doesn’t suck.

Joe610
Community Member

‎08-26-2023 01:23 PM - edited ‎08-26-2023 02:56 PM

We received the indoor Nestcam (thank you) to  replace our Dropcam and have to use Google Home now.  I have everything on but The recording stops when theres a  person. I’ve tried for 3 weeks and it still stops. The range isn’t as far as the dropcam at all 

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Lance_L
Community Specialist
Community Specialist

‎08-29-2023 04:39 PM

Hello Joe610,

 

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with this. Let’s check it out.

 

A few questions: does the camera have a stable Wi-Fi connection? Does it go offline when there's a person? Did you notice if the camera lost power during the event?

 

Please toggle the event settings off and then back on. Follow the steps below:

 

  • Open the Google Home app.
  • Tap Favorites or Devices.
  • Tap and hold your device's tile > More > Settings.
  • Select Events.
  • Turn off each event setting, then turn them back on.
  • Have someone stand in front of the camera to trigger an event and check if it was recorded.

You can also use this tool to help you troubleshoot event video history.

 

Let me know how it goes.

 

Best,

Lance

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