Nestcam battery activity zone setup

[ColleenC]

When I try to create an activity zone I get a black screen with the box to delineate the zone. Since I can't see what the camera is viewing I can't set a zone. I can view the feed from Google home and see the history, so the camera is working. I have just installed it btw.

[zoeuvre]

Hi ColleenC, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out. 

A few questions: Were there any changes to the Wi-Fi network? Has the camera been moved recently? And, have you checked if your Nest Aware subscription is not yet expired? 

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[ColleenC]

The problem only happened initially after setup.  It has not recurred and am able to see and edit the zone fine. No idea why it was acting up initially.

[zoeuvre]

Hello ColleenC, 

Thanks for the follow-up. Since the issue no longer occurs, I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

All the best,

Zoe