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New Battery operated Nest Camera

Trex
Community Member

Very Disappointed, I have 7 Nest Cam IQ cameras and just bought the new battery operated Nest Cam.  I simply love the Nest Cam IQ cameras, I like the ease use with the Nest App, and having Google home as a backup.   HOWEVER,  with the new battery operated camera it does not connect to the Nest App only to Google Home.  They should have named it the Google Cam.  Whereas I have seemless integration on all my other cameras with the Nest App and can view easily away from home, I don’t get this with the new product. Google appears to have also modified the Nest App set up as well to take you to Google Home, and does not return to Nest App afterword.  I bought these Nest Cams for the The simplicity of use with the nest app. However, Google has really messed this one up now spreading it unequally across 2 apps.  Why break something that wasn’t broken. I am so angry,  I’ll be returning my camera to the store and buying a different product.  I do not appreciate being forced to only use the Google home app and loose the features and simplicity of The Nest App.  I thought the two ways of looking at the cameras was a good thing.  If I have to look at 2 different apps anyway with option to use the Nest App taken away for new cameras,  I might as well Look at Blink or Aero or some other products. I am so hugely disappointed.

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Trex
Community Member

Since there is no resolution, I returned both units I purchased and I am looking for alternate solutions from competitors.  Very disappointed in Google taking something great and breaking it! 

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.