New Doorbell wired v2 installation fail

[TampaNester]

I recently bought a Nest Doorbell (wired v2) to replace the v1 I had (it no longer works/connects to my wifi after Hurricane Ian). I have a Google Mesh network in my house, and the v1 had no problem connecting to my network/wifi.

I am installing the v2 in the same spot as the v1, using the same doorbell wires. When the wires are attached, v2 has a steady blue light (indicating power). However, during the setup process for the v2, it gets stuck at the stage where the Google Home app is trying to use another Google Nest product to assist with connecting the v2 into my network.

A few other (relevant?) tidbits:

• v1 did not use a chime, and my home's chime box does not look like any of the versions noted in the Google Home app installation video/process. I'm not sure how to add a chime... is it needed? Would not using the chime cause the v2 to fail to connect to my network?
• I have done a hard reset to v1, and been able to plug in the v1 into my computer, but I still cannot connect it to my network/wifi.

Any thoughts/insight would be appreciated!!

[MplsCustomer]

@TampaNester 

You do need the "chime puck". (I'm guessing it does the same thing it did on the old Nest Hello, where it continuously powers the camera on the doorbell without triggering your indoor chime.) The install video here shows how it should be connected; it's different from the "chime connector" on the Nest Hello: https://support.google.com/googlenest/answer/12570869?hl=en

There is also this new help page on transformers for the new doorbells and how to wire them:

https://support.google.com/googlenest/answer/12153643?hl=en

Some customers in this forum report that they get past the infamous "cannot connect to assisting device" error (reported in this forum by MANY customers) by temporarily turning off all of their other Google Nest devices during the install, hoping that the install process will then prompt them to select their Wi-Fi network and enter the password, instead of trying--and failing--to get these Wi-Fi settings from an "assisting device".

I haven't seen anything that explains why some customers get the "assisting device" error  and others (like us) do not.

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hi TampaNester,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[TampaNester]

The suggested solution to disconnect all other Nest devices wasn't feasible (as I have numerous outdoor cameras that I cannot easily unplug). However, the issue resolved itself when I was (somehow) able to get the Google Home app to connect to another local Nest device and complete the installation of my v2 doorbell.

Thanks for the help!

[EmersonB]

Hello everyone,

@TampaNester awesome — glad to hear that and thanks for getting back to us. Let us know if you have more questions in mind.

Thanks for your response JT and MplsCustomer.

Best,
Emerson

[EmersonB]

Hi TampaNester,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Regards,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie