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New Nest Cam Battery Powered Does Not Work With Nest App

PaulJHaske
Community Member

The NEST app is amazing. The Google Home App is less intuitive and frustrating. Nest designers should help Google designers. Nest is like IOS - simple to use. Why would Google prevent new Nest cameras from working with the Nest app? 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

nw_gser
Community Member

I just paid a lot for a couple new Nest Cameras after a burglary. I cannot get either of the cameras to work. They keep trying to get me to get Chromecast to get them to work and the Nest App does not recognize them. Google should try to sell a good product than try to take over the world.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Eric_B
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.