New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest Doorbell Battery offline
Hi My Nest Doorbell Battery has gone offline. Resetting it hasn't fixed it - I get live video during setup but once I mount it the live feed won't come up.Is there a widespread issue?
Gen 2 doorbell
Why can’t I get a notification on my gen2 doorbell when a car drives by or a person walks up to my door. Had no problems with the gen 1 door bell.
Front of camera removed
When I was trying to remove my doorbell to paint my door frame, I accidentally pulled the front cover off and tore a contact strip inside. I haven’t checked to see if it will work still, but I assume it’s toast. Has anyone else had this happen? And i...
Nest Cam with Floodlight - shows on one Google Home App, but not on other?
Hi, weird one here.... (aren't they all! LOL).I got myself a Nest Cam with Floodlight for my front garden, as car thefts are increasing in my area. Managed to get it linked to GH (once I realised you don't use the Nest App now - although it did ask m...
Resolved! My Nest Doorbell Battery says not for retail sale
I purchased a Google Nest Doorbell Battery from La Redoute on their pay in 3 service. I’ve received my Nest Doorbell today and the packaging says “for nest pro installation only. Not for retail sale. Sale without professional installation is strictly...
Nest Cam detects dog as person
Nest cam outdoor (battery) detects a dog as a person many times per day. Dog is usually 10-20 feet from the camera on the concrete patio in the daylight with no obstructions in the videos. Are there any changes I can make to improve the person detect...
Europe: Doorbell that shows live images on Google nest hub when ringing.
Hello,Since it seems that The google wired doorbell will not be available in Europe, I am looking for a wired doorbell, which I can connect to a regular Chime, but als has a camera that shows images of the person ringing the bell on the google nest h...
Nest cam battery footage flickering
Hi, I have just purchased (about a week ago) a Nest Cam Battery and have noticed that whenever I view a recording, it begins in a laggy way, almost jumping and then the foottage flickers in brightness after about 3 seconds. Sometimes after that the b...
Setting up nest doorbell to nest hub
Hi there, hoping someone can help. I have purchased a nest hub specifically to connect my nest doorbell so we are able to have the door bell ring. I’m having trouble connecting the two. I have both devices in my good home app but I can’t link them, w...
Cracked Google Doorbell Lens
Hi there,have had the doorbell battery version happily installed correctly for a number of months. The doorbell came off the mount and cracked the lens which s pretty disappointing. How do I go about having the lens replaced?This is obviously a desig...
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