New Nest Cam Outdoors not sending alerts

[Sarah67]

I can access live images from both cameras but neither are registering any alerts. Can anyone please advise? The green light seems a bit intermittent on both cameras even though they are both fully charged so the images are not always stable

[gmelanymelissa]

Hi @Sarah67,

Thanks for posting here in the community. I'm sorry to hear your Nest outdoor cameras aren't sending you alerts. Help's here!

To better understand the situation, I'd like to ask a few questions:

• Is the Airplane or Do Not Disturb mode turned off or on?
• Did you try to use a different mobile device?
• Have you created an Activity Zone?
• How far is your Wi-Fi router from the Nest cameras?

In the meantime, let's check a few things:

• Double-check notifications are enabled: Make sure the motion detection sensitivity is set to an appropriate level. Refer to this article: Camera Alerts.
• Internet Connectivity: Verify that your home network is stable and has a strong signal. Weak Wi-Fi can affect the camera's ability to send alerts.

Keep me posted. 

Best regards,

Melany