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New Nest Cam not showing up in Nest Browser after Migration

MoSmartHome
Community Member

I've been a Nest user for quite a while, having 2 outdoor cameras and several Nest Protect devices, and an OG Nest thermostat.  I bought a new Nest Camera to go into my garage.  After I do the migration, while in the original Nest browser, i can only see my original 2 cameras, thermostat and my Nest Aware Devices.  But if I log into browser Google Home, I see the 3 cameras but no Nest Protect Devices, no thermostat, which are critical to me.   What is the solution to get everything on 1 screen? 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@MoSmartHome 

Google Nest has still not made Nest Protects accessible in the Google Home app.  And the new 2nd gen Google Nest cameras and doorbells do NOT work in the Google Nest app or on the home.nest.com website.

We don't have a Nest thermostat, and I don't know what you mean by an "OG Nest thermostat".  However, I've seen other posts where customers in this forum have found they cannot access the Nest thermostat they installed in the Google Nest app in the Google Home app, but have tried this workaround successfully:

1) In the Google Nest app, create a new, temporary Google Nest "home/structure".

2) Go to the Google Home app and delete the new, empty Google Nest "home/structure" you just created.

This action seems to sync the two apps, and the thermostat now becomes accessible in your original Google Nest "home/structure" in the Google Home app.

We've been using both the Google Nest app and the Google Home app for over 3 years, after purchasing a battery camera, because full Nest app functionality for 1st gen cameras and doorbells is STILL not available in the Google Home app (https://support.google.com/googlenest/answer/13038234#zippy=%2Cnest-app-only-features).

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

@MoSmartHome 

Google Nest has still not made Nest Protects accessible in the Google Home app.  And the new 2nd gen Google Nest cameras and doorbells do NOT work in the Google Nest app or on the home.nest.com website.

We don't have a Nest thermostat, and I don't know what you mean by an "OG Nest thermostat".  However, I've seen other posts where customers in this forum have found they cannot access the Nest thermostat they installed in the Google Nest app in the Google Home app, but have tried this workaround successfully:

1) In the Google Nest app, create a new, temporary Google Nest "home/structure".

2) Go to the Google Home app and delete the new, empty Google Nest "home/structure" you just created.

This action seems to sync the two apps, and the thermostat now becomes accessible in your original Google Nest "home/structure" in the Google Home app.

We've been using both the Google Nest app and the Google Home app for over 3 years, after purchasing a battery camera, because full Nest app functionality for 1st gen cameras and doorbells is STILL not available in the Google Home app (https://support.google.com/googlenest/answer/13038234#zippy=%2Cnest-app-only-features).

MoSmartHome
Community Member

Oh thats interesting and frankly very surprising.  Thanks for the info.   By OG i mean one of the Original Nest Thermostats.