New Nest Outdoor (wired) - C102 connection error

[Nisano]

Hi - I already have several nest cameras in my network which are all working fine. I bought an additional outdoor camera (wired) a couple of years ago but never got around to adding it...I've now tried to do so, but I'm hitting an C-102 error at the stage where it's 'Looking for wireless networks'. I've  troubleshooted as follows already:

- turn camera off (several minutes) and back on

- restart router

- restart nest app

- restart phone

I've also tried by plugging into a PC and attempting to add via the nest web app on Chrome - same error.  There are no restrictions on my router and I already have another nest outdoor camera + nest hello + 2 x nest indoor cameras running perfectly well on the same network.

I'd really appreciate any other tips to try and get this working, thanks!

[EmptyNester]

Hi Nisano,  Your best bet is to reach out to Google and open an official support ticket and you will be able to talk to a google tech.    Be sure to have the serial number of the camera as they will require this.

You can open a ticket here:

https://support.google.com/googlenest/gethelp

Please return to this page and update to us as to how it went and what they did to resolve it.

[Nisano]

Thanks @EmptyNester , I'll give that a go and let you know the outcome.

[Nisano]

Here's the outcome for anyone else experiencing the same issue....I spend 2 hours on chat support and in the end they decided it was not fixable and have arranged a replacement under warranty which I expect to receive in 5-10 days.

[EmptyNester]

WOW,,, okay then.   Please return here and let us know if the new one works.  I still have a feeling like it is a problem with their back end system but hey,  what do I know.

[SteveT1]

Hi folks,

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[Nisano · Accepted solution]

Hi - final resolution was the replacement camera unit which I received on Friday and connected to my network straight away..

[EmptyNester]

Great, thanks for the update.  This was a difficult to diagnose problem as it is so hard to believe that something fails out of the box.   Glad it got resolved.

[Jeran]

Hey there Nisano,

I'm glad to hear that your replacement camera is working properly! We'll leave the thread open for a few more days in case you had any more questions or concerns.

Thank you for helping out on this, EmptyNester and Steve!

Best regards,

Jeran

[Jeran]

Hey everyone,

Did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran