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New battery Nest Cam doesn’t work with Nest app???

Guitargyro
Community Member

Just wanted to bring this issue up once again. Unfortunately I didn’t realize Google would do something as stupid (and actually quite sketchy) as releasing a new camera that doesn’t work AT ALL with the Nest app that I use. 

I pay a yearly subscription for 4 other cameras for security purposes, and now I have one new one that won’t be compatible with them? Is this a joke, or a total ripoff?  What exactly is the point of having a Nest app if your newest cameras won’t work with it?  And why am I paying for this yearly service if it doesn’t work?  

I think I will return this new camera and possibly find a better alternative to this for my home monitoring needs. 

Also, the entire “battery” idea is completely stupid. The last generation came with a power cable that works perfectly and was plenty long to mount it anywhere useful. Now you get a rechargeable camera (yes, as if anyone wants a security camera that they need to recharge every few hours/days???  In actuality this is just another company forcing people to buy an extra “outdoor” power cable for an additional $40. Sorry, but I think I’m getting off this ripoff train now. 

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Guitargyro,  I'm an end user like you. Yes, it was a major (bad) surprise when I learned the new cams didn't work with the NEST app.  (this was 9 months ago).   I ended up returning it and purchased some used get 1 cameras from eBay and they have been working great.   Hopefully Google will live up to their promised of improving the GOOGLE HOME app sometime in 2022.

 

aatienza
Community Specialist
Community Specialist

Hey Guitargyro,

 

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.


Thanks,

Archie

Guitargyro
Community Member

I found another 1st generation wired camera on Amazon. So I returned the battery and wired is working perfectly with the trusty Nest app. My only fear now is that they will eventually mess with that at some point. Hopefully not. I’m set. 

aatienza
Community Specialist
Community Specialist

Hey Guitargyro,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://bit.ly/3h9zod5 for any updates.

 

Check out this link on how to file feedback.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Guitargyro,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.


Thanks,

Archie