New google next cam keeps buffering and won’t stay online.

[Missim]

New google next cam keeps buffering and won’t stay online. I received this today to replace my old dropcam, which didn’t have connection issues. The new camera was installed with Google Home. It keeps going offline every few seconds. Then comes online for a few seconds. On and off the whole time. All of my other nest cams work fine. What should I do?

thank you. 

[EmersonB]

Hello Missim,

Thanks for reaching out here in the Community. To know more about this issue, I'd like to ask, are you getting any error messages? How far is the camera from the router? What is the light status of your Nest Camera? What troubleshooting steps have you done? Looking forward to your response.

Best,
Emerson

[EmersonB]

Hi Missim,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,
Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for your help here, Emerson.

Best,

JT