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New iPhone can’t add existing Nest battery cameras

Mojokan
Community Member

Trying to help my mother add her existing Nest cams to her new phone thru Google Home.  We go thru all of the steps and scan the Q code etc but then says can’t be completed after it goes thru the motions. I’m sure we are doing something wrong but no idea what,  Any help appreciated!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Mojokan 

If you are simply switching from using the Google Home app on one phone to using the Google Home app on a new phone, you shouldn't have to "add" Google Nest cameras. If you sign onto the Google Home app on the new phone with the same username and password, you should see the same "home" (structure) that was present on the old phone, with all of the same Google Nest cameras.

SteveT1
Community Specialist
Community Specialist

Hi there, 

 

I appreciate the help @MplsCustomer. Aside from signing in with the same email on a different phone, I also recommend adding your mother's email as a family member in your account. When someone becomes a member of a home, they get full access to the account.

 

You can check this article on how to Share a home and devices in the Google Home app to learn more. 

 

Regards,

Steve
 

 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad