09-29-2021 03:22 PM
I changed the name of my modem which disconnected the nest wireless camera from the internet. Following factory reset instructions, I removed the device from the Google Home app. I then connected power to camera but it only shows a white light which then turns off. It does not start with a chime then show a blinking blue light indicating pairing mode as it did when it came out the box. Is there a way to wake the camera up? The new Nest cam doesn’t have a reset button.
Milton
Answered! Go to the Recommended Answer.
09-30-2021 05:33 PM
Thank you for being so persistent. It is a little dimple on very top unlike the reset hole in the other devices. It is no longer a door stop. I up and running. Phew!
09-29-2021 04:46 PM
You need to factory reset it..which camera do you have? This article will walk you through how to do it
09-29-2021 04:57 PM
I’ve done everything that is on Google help and nothing works. Cameras has already been removed from the Google Home app per instructions which was supposed to factory reset. Didn’t happen because it won’t do anything now except prop the door open.
09-29-2021 05:06 PM
Removing it from the app does not factory reset it.. and sometimes factory resets don't complete fully. You can reset the camera from the device itself so that you can start fresh. Can you tell me which camera you have so I can help guide you on where the reset button is located ?
09-29-2021 06:52 PM
I have the newest Nest Cam Outdoor (battery ) device that is WiFi only. There is no reset button on the camera. They guarantee too replace if stolen and reported to police. I guess that is the reason for no reset button. It is completely charged and when I attach the power cord per instructions nothing happens except the light is white which indicates charged. If you can help I would appreciate it.
09-29-2021 08:10 PM
I’m having this same issue right now.
i would also like to know how to reset and get the cameras added back to my account
09-30-2021 03:01 PM
So far I have not found a solution. We both have very expensive door stops.
09-30-2021 03:16 PM
There are two ways to factory reset your Nest Cam (battery):
Remove the camera from the app
Remove device
Confirm.
09-30-2021 04:42 PM
Tip: The reset button on the Nest Cam (battery) is located on the back of the camera head.
Press and hold the button:
At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
Release the button. Your camera will restore to its factory settings.
After the factory reset, your camera will appear as “Offline” in the app until you remove it.
To remove it from the app, open the app, tap on the device, then tap Settings Nest settings icon Remove device Confirm.
09-30-2021 05:01 PM
There is no button any where on the camera head that I have. That’s the problem.
09-30-2021 05:08 PM
09-30-2021 05:29 PM
Thank you for being so persistent.
09-30-2021 05:30 PM
No worries, just want to make sure you got it okay? I don't own that camera myself so sorta helping by proxy here 🙂
09-30-2021 05:33 PM
Thank you for being so persistent. It is a little dimple on very top unlike the reset hole in the other devices. It is no longer a door stop. I up and running. Phew!
10-01-2021 07:56 AM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS