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New nest wired doorbell will not connect

Pbdavenport4343
Community Member

I am replacing my nest doorbell wired (wired not a choice in drop down with the same model (new front door installed and previous one was damaged).  I have followed all of the instructions on install, however the camera will not connect.  I have received several different NC codes and followed all of the trouble shooting suggestions( reset camera, close app, restart iPhone, restart modem, turn Bluetooth and wireless off and on, etc).  I also took it back inside and connected it to usb power next to router.   Any other suggestions ?  

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Pbdavenport4343,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the exact error message you're getting? Also, how far is your camera from your Wi-Fi router?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Pbdavenport4343,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Pbdavenport4343,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie