Newest Hello camera lens replacement

[Jasanderin]

While trying to set up my nest iq outdoor camera I was standing next to my nest hello because the Google setup process is completely insane, and I pressed the button for the doorbell and the glass lens cover fell out and hit the concrete and shattered. I need a new one. Where do I get one?

[EmptyNester]

Hello, I'm an end user like you.  Unfortunately the answer is Google does not sell replace parts for any of the nest cameras.  They will only help someone if the camera is still within the 1-year warranty.   Your best bet is to just buy a used one from an eBay seller.     Also,  there are many reason to NOT get the newer Gen 2 doorbell.  But the biggest one is the new ones don't work in the NEST APP.  They ONLY work in the Google Home app which at the moment lacks a number of the features that the NEST APP offers.    

All that being said if you want to try and get the parts from them you can open a support ticket here and get help directly from Google...

https://support.google.com/googlenest/gethelp