Newly purchased Nest doorbell 2nd gen in Ireland - History not working / No events recorded

[igord1998]

Hi, I just installed the 2nd gen Nest doorbell (battery but wired) and I can see the live feed but no events are recorded and only doorbell ring sends notifications. I'm on Nest aware trial and also purchased the Nest aware plus subscription (starting end of trial / 1st of Dec). Is there any particular setting I need to activate?

Thanks!

[Brad]

Hi there,

Sorry to hear that you're experiencing this, I would love to look into this further for you. I do know that the Nest Doorbell (wired) 2nd Gen is not available in Ireland or the UK at this time. Right now, it is only available for purchase in the US and Canada according to this article here. That would most likely be why it is not working. Nest Aware may be available in your country, but the device is not available in the UK yet.

Best regards,

Brad

[igord1998]

Hi Brad, you are completely right. It's the Nest doorbell (battery) that I have. Does that product not have event recording features? Also with Nest Aware plus, would I not get the 10day 24/7 recording history? I must admit the product lineup is quite confusing.

[Brad]

@igord1998

The Nest Doorbell (battery) does offer Nest Aware event recording etc. depending on which plan you have. If you have it running on battery instead of being wired in, it will only show you a live feed, but will show events if there are any. If you have yet to install it, I would suggest wiring the doorbell in instead.

Best regards,

Brad

[igord1998]

@Brad thanks for the info. I managed to get the event history recordings going by toggling off and on a few options in the doorbell settings so now it works as expected. Would be good to know if the 24/7 will be possible with this version of the doorbell in the future or is off the cards. Also the HDR really needs some settings to be available as the auto brightness/contrast just does not work well with backlit situations. Basically, it adapts to the background brightness while the people are pitch dark. 

[Brad]

@igord1998

Glad to hear that you were able to get the event history working. As this is a wired set-up, it should come with the ability for live video, it will depend on which Nest Aware subscription you have.

Best regards,

Brad

[janthadeus]

Hey folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

Thanks for the help here, Brad.

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT