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Night vision all the time.

Cheslra
Community Member

One of my camera is always in black and white. I have to manually turn it from AUTO night vision to off and then to auto again for me to get color FOR ONE DAY. I have unplugged it and replugged it in. Still this issue. I do not want night vision during the day and shouldn’t have to reset it every day. 

3 REPLIES 3

EmptyNester
Silver Product Expert
Silver Product Expert

So a couple things: 

The camera has an internal battery so unplugging doesn't really accomplish anything.

You might try reseting the camera.   On the very back there is a hard to see button that you can push with a paperclip or tip of a pen.  Push this for 5 seconds and the camera will do a RESET.   Do not hold it longer than about 8 second or you will completely reset the camera back to factory settings which you don't want to do.

There is a chance that the camera is malfunctioning.  If it is less than 1 year old there is a good chance Google will replace it.    Either way I think your best bet is to speak to a google tech person.  You can do this by opening a support ticket.  Here is the link:

https://support.google.com/googlenest/gethelp

If you are able to get this resolved please return here and let us know what the solution was.

Thank you for such an in depth response. I will give this a try and report back….

thank you again!

gmelanymelissa
Community Specialist
Community Specialist

Hi @Cheslra,

 

Thanks for posting here in the community. I'm sorry to hear your Nest camera is stuck in night vision mode, even during daylight hours. Help's here!

 

Please don’t hesitate to contact us again if the inconvenience persists or if you need further assistance.

 

@EmptyNester, thanks for your help, that's a great resource for everyone!

 

Let me know if you have any other questions.

 

Best regards,
Melany