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No audio from doorbell history videos

AngieR23
Community Member

Hi, I've set up my battery doorbell today. When I look back at the history videos there is no audio, I have the microphone switched on. 

I tried it out and done talk and listen conversations to make sure the doorbell worked okay, but looking back at them there is no sound. Any ideas please?

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. What troubleshooting steps have you tried so far besides what you stated in your initial message? Have you tried to Restart the device?

Best Regards, 
Brad

aatienza
Community Specialist
Community Specialist

Hey AngieR23,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey AngieR23,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

AngieR23
Community Member

Hi, sorry for the late reply, I had a play about with it( unsure of what I actually did) but I have sound now, thank you.

aatienza
Community Specialist
Community Specialist

Hey AngieR23,

 

That's awesome! Let us know if you have any other questions, we're here to help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey AngieR23,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie