No events recorded

[nomeara]

Hello - My Nest camera with floodlight has been working fine for over a year.  Now, it is not recording any events.  I am being notified that someone is seen and at night the floodlight comes on, but when I go to look, it says "no events recorded.  It's been a few days now.  Does anyone have any ideas?  Thanks!

[ByronP]

Hi nomeara,

Thank you for reaching out to the community. I understand you're having trouble with your Nest Camera with Floodlight that isn't recording an event when the Google Home app sends a notification at night. I'm glad to help you.

To further assist you, please answer the following questions:

• When did the Nest Camera with Floodlight stop working?

• Are you able to check the camera’s live feed in the Google Home app?

• Did anything change in the home or with the camera around that time?

• Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?

• How is the Wi-Fi connection in that part of the house?

• How is the internet connection in general? Are you experiencing any challenges with devices going offline, slow downloads, too many people online at once, etc.?

• Do you have a schedule set up for your camera?

Please keep me posted.

Regards,

Byron