No image on the notification drop down bar

[Carlossilvio]

I use to have an image when I received a notification right from the drop down. I am using a Samsung note 20, yet it did work for a while; now my wife has a note 10 and her still shows the image no problem. So it is not the nest app aor camera or home app. But probably settings on my account or phone. I saw a couple of threads before but no solutions. Thanks for answering

[SamGray]

When you look at the Home History, do the events show a thumbnail or are they a grey square with a ! in it? How about your wife?

[Carlossilvio · Accepted solution]

I think I figure it out. So it seems that I had chosen the notifications to be brief instead of detailed. I did switched it and it show images now. When I go to the event history there is everything there. Mi situations was that instead of going to the camera>history>filter>person and then look the image; rather than, just drop the notification bar and see image. 

[Brad]

Hi there,

It looks like your issues is resolved, but i'm just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[SteveT1]

Hi folks,

As we got our resolution here, I'm going to mark this one as resolved. Thanks to everyone who helped. If anyone has any other needs, please feel free to open up a new thread. Thanks!

Regards,
Steve