My phone died and now I can no longer log into my nest home app on my computer or on my back up phone. my password was not recognized I was able to recover the account and now none of my cameras show in my account. Since Google took over nest this has been a nighmare!!! I hate the new set up and I have cameras everywhere that I will likely need to replace to get away from google. there is no way to get support, it denied my username and password which I use all the time and have documented and all of a sudden would no longer work. I have been able to get back into the account and none of my cameras are present at all. I only get the option to add new device.
has anyone had this problem. I think it has something to do with Google forcing me to "sign on with google"
The link for help leads to generic websites. I used to be able to get help from nest and now there is no help. only links like this one that take you to generic non-related websites on which I spent 5 hours trying to find an answer.
I use this app every single day both on my computer and on my phone, when my phone died and I moved to another phone I tried to sign in using the same credentials that I have used for a long time, it did not recognize the authentication parameters and did not tell me wether the problem was with the pw or the user name, through recovery process I was able to sign in successfully and NO CAMERAS only a button to add a device!
The most frustrating thing is NO HELP and NO SOURCE for HELP
