No notifications or audio

[Elliel]

We have set to factory setting’s twice 

all notifications and sound on both home and nest apps are on

still no notifications delivered

cannot heat doorbell on my iPhone 

no audio either way

and no real help to assist

vwry frustrating 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Elliel]

We are done this twice and hadn’t resolved the issue

[Brad]

@Elliel

Please fill out this form, and a higher tier of support will reach out to you with next steps. Please let me know once you have filled out the form.

Best regards,

Brad

[Elliel]

it’s been submitted 

[Brad]

@Elliel

Thank you for filling out the form. You should hear from support soon regarding this thread. 

Best regards,

Brad

[Brad · Accepted solution]

Hi there,

Just checking in on this thread and the activity on it. Looks like the form has been filled out, and you should hear from support soon. In the meantime, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad