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Google doorbell terrible video quality

Satishpadala
Community Member

Hi Team, I recently purchased the Google doorbell and the video quality is terrible tried various setting but no luck. Could you please help in assisting the replacement device

Screenshot_20221226-133806.png

 

8 REPLIES 8

Jimmy_J
Community Member

if you are in the return window, I would send it back.  this doorbell lacks functionality compared to others. wanted to share my experience.

Thank your ordered the replacement device will compare with new device 

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Satishpadala thanks for reaching out and I'm sorry to hear about your Nest Doorbell video quality issue. Let's see what we can do here. If the camera encounters bandwidth issues and video starts to buffer, it automatically adjusts downwards slightly to prevent the camera to disconnect and it automatically adjusts and will automatically adjust its resolution and compression according to how much bandwidth is available. Hit this link for more steps.

 

When Google Nest detects a network slowdown between the Google Nest server and your Nest Camera, it automatically drops the image quality for continuous video streams. This means that you will have fewer lag (circle spins) and fewer gaps in video coverage.

 

Nest servers and the Nest Camera dynamically adjust the resolution of the video stream so that it matches the available bandwidth. When the network slows down, video resolution drops and when the network speeds up, video resolution increases.

 

Regards,
Emerson

Hello Emerson,

I got the replacement device, and the picture quality is still terrible in day time and I can confirm that nothing wrong with my bandwidth as my router configuration say it is having excellent connection. My house is north facing and doorbell is installed in a porch .From online forums I could see many are facing this issue during day time. Night time very clear pictures. Is Google is aware of this issue and working on fix?

 

Brad
Community Specialist
Community Specialist

@Satishpadala

 

What are your upload speeds currently? Is your doorbell on a 2.4ghz channel or a 5ghz channel? If it is faster than 5ghz, that is even better. Also, how far away is your router from the doorbell?

 

Best regards,

Brad

Doorbell is on 2.4 GHz bandwidth and my broadband download speed is 70 Mbps , Upload 12 Mbps. Currently router is placed with in 8 feet. I don't see any issues day time and night time. I have issue during bright sunny days

Brad
Community Specialist
Community Specialist

@Satishpadala

 

Thank you for providing your Wi-Fi speeds. They should be efficient enough to provide decent quality. I bet this is something else. Please fill out this form and a higher tier of support will be reaching out to you with next steps.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. Thank you for filling out the support form! You should hear from a higher tier of support soon. In the meantime, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad