No recording movement

[Pandamonium]

The camera will not pick up any movement except for people, and then it's not picking them up until they are well into the zone. We have it set for animals, as we have trouble with wandering dogs...the camera won't pick them up. On the rare occasion that it does, the notification is about 3-8 minutes afterward. The camera is basically worthless because nothing is being recorded. 

[CharliC]

You are not alone. I personally think camera's firmware is not optimized after several online support team conversations and e-mails exchange. Maybe to upgrade to Nest Aware Plus may resolve this? I currently have Nest Aware w/o Plus but don't know why I have to pay more to resolve a defect product which cannot operates as what it is advertised. Good luck!

[Anonymous]

That's the product. That's the extent of the product. Don't expect the product that get any better what you're experiencing is the product.

[MplsCustomer]

@Pandamonium 

We've had the battery camera for 23 months, plugged in with the optional power cable, and it does fine. But if we unplug it, so it is running on battery power, it does not come out of "Idle" mode to detect and record an event if we walk right up to the camera.

[CharliC]

Mine is also plugged with optional cable but it still rarely detects events. My previous generation Nest doorbell operates perfectly. So I guess it probably either hardware defect or firmware issue on the outdoor cam.

[Lance_L]

Hi everyone,

I’m sorry to hear that you’re having issues with the Nest cameras. I appreciate your reports here in our Community. Let’s check it out.

@Pandamonium, a few questions: what type of Nest camera do you have? Are you using an iOS or Android device? Does this happen on both Wi-Fi and mobile data? Also, do you use the Google Home or the Nest app?

Let's try these troubleshooting steps below (try to trigger a notification to test after each step):

1. Connect the mobile device to another Wi-Fi or cellular network.
2. Sign in to your account on another mobile device.
3. Connect the Nest cameras to a different network.
4. If you have a battery-powered device, you can adjust the wake-up sensitivity.
   1. Open the Google Home app .
   2. Tap Favorites or Devices .
   3. Tap and hold your device's tile More Settings .
   4. Tap Video Wake-up sensitivity.
   5. Choose the High setting.

Keep in mind that setting the wake-up sensitivity to High will use more battery.

Let me know if that helps.

@CharliC, I know how it feels when something isn’t working the way it should. I’d like to dig deeper into this. Do you have the case ID from our support team, so I can check what happened?

Keep me posted.

Thanks for chiming in, MplsCustomer.

Best,

Lance

[CharliC]

Hi @Lance_L,

my case# is 9-2023000034420.

Thanks

[Lance_L]

Hello CharliC,

Thanks for the case ID. I appreciate your update. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

@Pandamonium, have you had any chance to try the suggestions above? If so, how was it?

Keep me posted.

Regards,

Lance

[Lance_L]

Hey Pandamonium,

I'm following up to see if you still need any assistance. Reach out if you have any questions.

Cheers,

Lance