No reply from the google support rep

[Anonymous]

Seems Bryan the representative has dropped off the face of the earth. Can i get a reply to the case numbered  0-4745000033915 pls?

[EmptyNester]

Hello Fraa,  This is a user forum so you won't get a reply from Google here.   You may want to try opening a support ticket to get these status.  Here is the link...

https://support.google.com/googlenest/gethelp

[Anonymous]

Yep ok hahaha except that has been done on multiple occasions....

I'm hoping potential google customers will view this and not purchase anything google at all ever as i wouldn't have purchased the cameras or anything else google if i had read this forum. 

[Lance_L]

Hello Fraa,

My apologies for the delayed response here — we understand how frustrating it is when you can't get an update on your existing case. That isn’t the experience we want you to have.

Thank you for providing the case ID. I have forwarded the case to our support team, and we’ll let you know once we have more information to share.

I appreciate the help, EmptyNester.

Regards,

Lance