No status light on Nest Doorbell and can’t reset

[Freespirit64]

Hi, my outdoor Nest Doorbell shows that it’s offline but I tried to reset without success. There is no status light color whatsoever.  My app says there is about 36% battery life so I’m not sure what the problem is. 

[Wee]

Did this just start in the past week or so when Google pushed the Matter update to their products.?

[Freespirit64]

I believe it’s been out for the past few weeks. I haven’t had a chance to look into it until now though. 

[EmersonB]

Hello Freespirit64,

Thanks for posting here in the community. Let's see what we can do here. Try pulling it out from its mounting plate and plug a USB cord. Observe the light status from your Nest Doorbell.

Keep us posted.

Thanks for answering Wee.

Best,
Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Wee and Emerson.

Thanks,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie