No video clips history, just static timeline with paid Nest Aware. Any ideas?

[thetropics]

I have two nest outdoor cams and a nest doorbell. All of them capture great video. However, whenever I click on the camera, I only see a static timeline of each event that occurred, but cannot click to view the video. In fact, when I try to view the timeline, I often see the message “get more with Nest Aware“. I paid for the 30 day subscription. But I understand that even without a subscription, you should still get a three hour history of videos.  Not sure if I’m missing something or if the subscription just doesn’t work.

Anyone have any ideas?

[MplsCustomer]

@thetropics 

If you go to the page below, (or go to Settings | Nest Aware in either the Google Nest app or Google Home app), it should show you which Nest Aware subscription you have:

https://store.google.com/subscriptions?hl=en-US

This page also tells you which Google Nest "home/structure" your subscription applies to.

Is your Nest Aware for the same Google Nest "home/structure" as your cameras and doorbell?

If you have the newer Google Nest cameras and doorbells released starting in 2021, and do NOT have a Nest Aware subscription, you get event history for events in the most recent 3 hours.  For older cameras, you just get static shots without a subscription.

https://support.google.com/googlenest/answer/9681538?hl=en

[janthadeus]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Brad.

Thanks,

JT

[Brad]

Hi there, 

If you're wondering if you still have an active Nest Aware subscription or not, here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT